Legal Futures writes
nsurance specialist firm Horwich Farrelly has developed an automated system which uses artificial intelligence (AI) to help insurers identify potentially high-value personal injury claims in portals for low-value cases.
David Scott, head of innovation and client solutions, said the Manchester firm’s automated injury recognition (AIR) system had alerted insurers to around 300 portal cases which needed to be handled differently in its first year of operation.
Mr Scott said AIR operated behind the scenes to detect high-value claims in the Official Injury Claim (OIC) portal for cases worth up to £5,000 and the Ministry of Justice claims portal, which handles cases up to £25,000.
He said AIR used indicators such as key words and phrases to identify types of claim. The AI element related to “cognitive services” used to extract “large loss indicators” from documents automatically and accurately.
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Firm uses AI to spot high-value personal injury claims in portals
