UK: Consumers love online reviews when picking a lawyer, super-regulator finds

This won’t please most lawyers !

The UK Law Gazette reports

Research commissioned by the Legal Services Board has found that consumers see customer reviews as ‘key’ to choosing the right lawyer.

Interviews and discussions with 69 people, carried out by the group Community Research, found that respondents regarded it harder to choose a provider of legal services than in other sectors.

They were weighed down in their choice by what was at stake, the belief that costs would be high, limited knowledge and experience of what they were buying, and scant information available about quality. Participants in the research found it easy to come up with a long list of providers, but more difficult to gauge what level of service to expect. Few said they would choose on the basis of quality alone.

A girl browses star ratings on her phone

Online reviews are seen as key to judging standards

Source: iStock

Those surveyed found that star ratings on external review websites provided an ‘at a glance’ overview of lawyers, being deemed as helpful by many but to be taken with a ‘pinch of salt’.

Read the full article at  https://www.lawgazette.co.uk/news/consumers-love-online-reviews-when-picking-a-lawyer-super-regulator-finds/5107552.article?utm_source=gazette_newsletter&utm_medium=email&utm_campaign=Drill+music+and+unfair+convictions+%7c+SFO+wrong+to+sack+solicitor+%7c+Budget+predictions_02%2f25%2f2021