Usually a poisoned chalice !
Job ID JREQ071246
Date posted 11/17/2016
Description
Director, Law Firm Client Management
The Director of Law Firm Client Management directs a client management team to achieve Channel revenue and retention goals. The Director develops and maintains a management team that produces an industry leading employee experience that drives innovative, high-performing, customer-centric results and is responsible for leading the strategic direction of the team, with a focus on driving customer on-boarding, usage and retention. The director must also develop and maintain a client management organization that insures cooperation and coordination of client management and sales teams and the optimization of other customer support channels.
EXPECATIONS AND MAJOR AREAS OF ACCOUNTABILITY
- Increase retention and revenue in the assigned accounts.
- Manage multiple projects, leverage business acumen to positively impact revenue, and remove obstacles interfering with growth and retention of customers.
- Collaborate with Channel VPs and Sr. Director in the development and implementation of the strategic and operational business plan.
- Ensure teaming with Inside Sales, Client Management and Field Sales channels to jointly develop new and existing business opportunities and maximize revenue in existing accounts.
- Set expectations and hold managers accountable to develop and coach their team to drive results, productivity and revenue growth.
- Creates an environment to attract the best and brightest people
- Recruit, coach and develop an effective team of Managers of Client Management
- Retains the right people through coaching, development and personal growth
- Recognizes and rewards positive behaviors and contributions
- Displays a deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services
- Drives change, innovation and accountability by executing on goals and initiatives
- Builds constructive relationships across the organization with key business partners – including channel peers, Marketing, Human Resources and Finance – to drive the business forward
- Continue to drive important initiatives such as: call center technology; lead and campaign management; recruiting and hiring; training and education of sales consultants; quality assurance; sales enablement; compensation strategy and application; and development of improved productivity tools.
Thomson Reuters is the leading source of intelligent information for the world’s businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization.
Qualifications
REQUIREMENTS:
- JD required
- Minimum 5 years of management experience
- Mastery of sales and client management process and execution
- Past experience in a successful sales, sales support or client management role
- Knowledge of law firm customers and workflow
- Established knowledge of TR online products and services
- Ability to partner and develop strong relationships with business partners
- Excellent time management and organizational skills
- Strong leadership, people management and team building skills essential.
- Ability to identify problem areas, trends, and opportunities and ability to recommend appropriate action required.
- Strong business acumen gained through exposure to multiple functions.
- Excellent verbal and written communication skills. Effective presentation style. Ability to articulate concepts and document procedures.
- Strong creative problem solving skills and the ability to negotiate and resolve conflict.
- Ability to manage multiple tasks in a fast paced, changing environment
- Ability to work both independently and as a part of a team.
- Strong process improvement orientation.
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Bring your ambition to make a difference. We’ll bring a world of opportunities.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job:
Sales Family Group
Primary Location:
United States of America-Minnesota-Eagan-USA-Eagan-610 Opperman Dr
Organization:
L SCS Inside Sales
Schedule:
Full-time
Education Level:
Doctorate Degree (over 19 years)
Job Type:
Standard
Shift:
Day Job
