Location: home based in Scotland (Edinburgh/Glasgow) with extensive travel in Scotland and Ireland
Competitive basic salary + bonus + car allowance and comprehensive benefits package
LexisNexis UK is about being a part of something bigger. It’s about being able to push boundaries to new levels through delivering authoritative content with cutting-edge technology and software tools, allowing our customers to quickly find the answers they are searching for.
LexisNexis, a division of the global publishing company RELX Group plc, (FTSE 50), is a leader in professional publishing and a pioneering solutions provider specializing in solutions for the legal, tax and accountancy sectors.
We are actively looking for a Product Adoption Specialist who will be responsible to look after our clients in Scotland and Ireland, ensuring that all customers quickly derive maximum value from their investment in LexisNexis’s products and services.
We would welcome candidates coming from software sales background (who would like move away from targeted sales in revenue terms), non-technical post-sales training, recruitment or advertising.
Key responsibilities:
- To ensure users are comfortable with LN products and services and to drive growth amongst new users via a tailored, monitored and measured on-boarding training programme that ensures they understand the scope and value of the service they have subscribed to.
- To maintain a close network with Sales Account Managers, with regular communication regarding accounts to ensure that both customer and business requirements are met.
- To regularly feedback meaningful insights from the customer and the market into the business to help improve our knowledge, competitive intelligence, and our existing offer to the market.
- To maintain and develop strong relationships with customers through regular client engagements and through responding to client requests and feedback in a timely manner.
- To consult and build strategic partnerships with the customer to enable us to initiate, design and deliver tailored training engagement plans to help the customer to use LN services efficiently and effectively. Ensure that their value and usage of the product is maximised by increasing the number of active users within an organisation and increasing the number of page views and documents downloaded.
- To undertake all types and formats of product training to meet the needs of the customer and the business i.e. 121’s, small/large group demonstrations or hands-on sessions, telephonic training, WebEx and attrition/ renewal training using commercial sense to plan the most effective use of time to meet the objectives outlined by the customer and the business.
- To ensure all training delivered is driven from either a Legal or Tax Intelligence perspective and is delivered specific to practice area and/or customer group to maximise effectiveness and relevancy to audience.
Key Skills & Experience:
- Has applied knowledge of best practice training and effective product adoption techniques
- Demonstrable experience of building and maintaining excellent client relationships
- Experienced at training planning and training delivery in a variety of formats (e.g. face to face, telephone, practical, large groups, 121 coaching sessions)
- Excellent written and verbal communication skills
- Excellent interpersonal and relationship skills with people at different levels
Desired Skills & Experience:
- Industry / market-specific knowledge
- Demonstrated experience of working in commercially focused environment
- Demonstrated experience of designing and creating Blended Learning material (e.g. videos, podcasts, webinars)
We are offering a competitive basic salary and an amazing employee benefits package including 28.5 days’ holiday, 5% pension scheme and access to industry leading training and development.
We believe that when you put information and technology into the right hands, you give people the power to shape the world. Apply now, to truly make a difference
https://www.totaljobs.com/job/product-specialist/lexis-nexis-job74906736?v=1499269697435
