If you own a business, your customer’s safety shouldn’t be violated. Numerous factors might pose a risk to the customer’s physical and mental health. These can be the service itself, environmental factors and human factors. Businesses in each sector are obliged to follow the issued standards to provide safety. The methods and tasks to achieve total safety are simply executable. Although taking reasonable precautions are mostly sufficient, sustaining safety might not be easy as it is a wholly different procedure.
Risks in crowded places might appear suddenly
The risk factors might appear suddenly but, in many ways, it might be foreshadowed. It takes a reasonable amount of effort to notice the potential risk factors and eliminate them. In a public place in which the density is high, the risk factors pose greater threats and have higher chances of being a fact rather than a possibility. As an example, in supermarkets, a variety of risks might be present. The most notorious is the slip and fall accidents. Due to the wet floor, visitors might lose their balance, fall and take a hit to vulnerable parts of their bodies. A similar risk is also present in overloaded supermarkets. Chances of trip and fall accidents greatly increase if the supermarket is loaded with an unnecessary amount of goods.
Railings, fences, shelves and other structural components are other issues that should be under intense supervision. Railings might not be able to resist a certain amount of force. In time, these railings can even worn-off due to ongoing high usage. In this case, the railings might fall apart and the person in contact with it might fall and sustain major injuries. The condition of this equipment should be inspected every once in a while. Replacement in a timely manner may be a must.
In greater businesses such as shopping centres, supervision of business equipment and surrounding risk factors might be crucially important. As the time to take actions against the risk factors is usually longer, the visitors’ safety might be at risk. Taking precautions to prevent risk factors is generally the best way to prevent possible accidents. Water can be the biggest problem in a shopping centre. Especially in hotter environments, the use of air conditioning might be near compulsory. On the other hand, ventilation systems require maintenance as the water might leak and be the main cause of an accident.
Responsibilities are not limited to the service being provided to consumers
As seen in the Civil Liability Laws, the businesses are responsible for the visitors’ whole safety. This means, if you are a restaurant, your duty of care isn’t limited to the food you provide. Lack of maintenance poses a great risk to visitors. Heaters, air conditioning, over-heated coffee machines and decoration and entertainment objects may be risky if maintenance was hindered. As an example, the visitors might be shocked upon being in contact with a heater to adjust the heat. On the other hand, accident in this example is preventable by regularly inspecting the equipment contained in the business place.
The duty of care in medical centres
Sometimes the service provided to the visitors might require more professional competency. In a medical centre, the standards imposed on medical professionals are of crucial importance. Following the compulsory procedures are a must for the medical attendants as the human error factor in medical treatments can be eliminated by taking precautions. The precautions in medical services are the professional’s pre-treatment assessments, application of the treatments suitable for the issued standards and the correct execution of the task
