For law firms already cognisant of the need to be adaptable in ever-changing professional environments, the coronavirus-inspired pivot should have been easy. Writes they website..
They report…
Being “boutique” means being able to quickly adapt and remain customer-focused and client-centric, particularly in comparison to the big end of town.
That is the viewpoint of Resolve Divorce founder Rose Cocchiaro, who told Lawyers Weekly that, for her firm, “the pivot was easy” once COVID-19 hit.
“Shifting our staff to working from home, and working primarily online was seamless given we were already online and paperless. Communicating the change to our clients and ensuring they still felt supported and serviced happened without difficulty, as we had strong and authentic relationships already built,” she explained.
“Operating entirely using cloud-based technology meant offering online consultancy and negotiations methods [were] simple, given our clients were already familiar with our modern approach.”
It was also necessary, Adelaide-based Ms Cocchiaro continued, for firms like hers to “quickly” move to offering fixed pricing and new payment options for clients.
