Job Opportunity – Wildy & Sons Ltd – Subscriptions Customer Support
Wildy & Sons Ltd are seeking an additional person to join our busy Subscriptions Management team at our offices in Lincoln’s Inn, WC2. You will be joining our existing team handling the management and renewal process of print and online subscriptions on behalf of our customers from the law, finance and insurance sectors.
Key responsibilities include:
- handling telephone and e-mail enquiries from customers and processing of orders received
- liaising between our customers and publishers on the setting up of new subscriptions and renewal of existing subscriptions
- handling claims for missing issues and working with publishers to achieve the successful resolution of problems that may arise with a subscription
- liaising with customers to ensure subscriptions are renewed in a timely manner
- cataloguing and labelling of books and journal issues received for our consolidation customers
- acting as the primary contact on subscription matters for certain key customers, and liaising with the account manager, bookshop team and accounts as appropriate.
Our ideal candidate will have some experience of working within a commercial library or publisher and a degree of familiarity with the subscription products in use by the law, finance and insurance sectors. You will need excellent communication and customer service skills, the ability to be calm under pressure and effectively manage a varied and demanding workload. You should be a good team player able to take direction while also being able to work unsupervised on a day-to-day basis.
We offer a competitive salary and 20 days holiday per year, rising to 25 days after three years, and a positive and friendly working environment where the input and ideas of all employees are valued and encouraged.
To apply for the position please e-mail your cv and salary expectations to Abbie Sinkins on [email protected]. The deadline for applications is 3rd February 2017.
Kind regards,
Alden
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Alden Bowers | Account Manager
Wildy & Sons Ltd
Lincoln’s Inn Archway
Carey Street
London WC2A 2JD
DX 343 London Chancery Lane
Tel: +44 (0)20 7492 0383
Fax: +44 (0)20 7430 0897
Mob: +44 (0)7971 234255
Wildy & Sons – serving the Legal Community Since 1830
