Legal Content Writer The Mom Project New York, NY

Our client’s Legal Acumen Team (LAT) is looking for an experienced Content Writer (Hybrid) to assist in reviewing, updating, and creating legal information for help center needs. You will work with team SMEs, Training and Quality teams to create high-quality documentation to support both FTE and Vendor operational tasks. In addition, you will configure the content within the CMS in accordance with internal quality and security policies to maintain and scale Legal Operations knowledge base.
Content Writers communicate complex legal information clearly, concisely, and accurately. As a content writer for our client, your role involves tasks such as reading and writing conceptual overviews and procedures, or updating help center queries and FAQs. Additional duties may include light configuration of the CMS application to support cross-publication, SEO, permissions and ACLs and deployment of internal features and tools for content formatting and presentation.
Location: Strong preference for Austin, TX (team is based out of Austin). Team will also consider strong candidates based in Mountain View, Boulder, NYC, or Chicago. Candidates must be open to working out of the office 3x/week .

Responsibilities:
Manage multiple competing priorities in a constantly changing environment
Write, publish, and maintain high-quality Policy, Process, and Procedure documentation and online content
Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills
Conduct audience analysis and cater documentation deliverables to the audience’s needs
Work closely with team SMEs to create Policy, Process, Procedure and reference documents
Set up new installation top-level configurations in a CMS
Sets/confirms Consumer ACLs and Permissions for new/updated help center content
Optimize search (SEO)
Submit localization requests
Troubleshoots help center customer issues
Cross-publish content and create redirects
Applies rules (targeting) and properties
Creates contact forms
Configures E2E flows Standard Operating Procedures (SOPs) using HTML and CMS internal tools and features
Qualifications
Minimum qualifications
BA/BS degree or 2-4 years of relevant experience in technical writing, product documentation, online publishing, or technical blogging, with a portfolio of writing examples (link to portfolio at top of resume is required)
Experience writing clear, accurate, and concise SOP documentation
2-4 years experience working in and configuring a content management system (CMS), e.g. Connect Composer or an enterprise-level CMS.
Experience working with a distributed team

Preferred qualifications:
Experience with security protocols and setting access controls
Experience with HTML and managing files in a CMS
Proficiency in top-level configuration of a CMS environment
Experience writing for legal or technical instructions, procedures, and guides
Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment
Ability to write in a range of styles and tones, from highly technical to informal prose
Excellent communication and teamwork skills, with the ability to take initiative on tasks

Required skills:
Technical documentation
Technical writing
CMS Configuration
ACLs and permission management
CMS tools
HTML5
Google Docs
Google Calendar
Google Sheets
Connect Composer
Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.