The Law Librarian blog now has now published the results of their survey? ….”LLB’s Rate Your Legal Resources Vendors Survey: Findings on Reasonableness of Annual Price Increases for Products and Services Offered by BNA, LexisNexis, West and Wolters Kluwer”
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They write:
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This was the “bang for your buck” section of LLB’s Rate Your Legal Resources Vendors Survey. In view of the current state of library economics, the issue is important to put it mildly. By format for each vendor’s products and services, survey takers were asked to rate the reasonableness of annual price increases for the resources offered to their patrons.
This component of the survey asked the following two questions:
1. In terms of the reasonableness of annual print continuation pricing for the value of the publications in your collection, how would you rate your vendors?
Well, it should come as no surprise to anyone in the law library community that almost 80% of the survey takers rated West’s print continuation pricing relative to the value of West titles in their library collections as Very Poor or Poor. See Table 1. What is interesting is the degree of dissatisfaction with West’s unreasonable print pricing practices.
As indicated in Table 3 below, 43% rated West Print pricing Very Poor. That’s more than four times the next highest response rate in the Very Poor category (10% for LexisNexis Print and Wolters Kluwer Print).
If ever there was a vendor that has alienated its customers by its pricing practices, West is the one.
Average ratings ranged from 48.78% for BNA Print to 48.53% for LexisNexis Print and 40.46% for Wolters Kluwer Print. BNA Print received the highest Good or Excellent response rate at almost 23%.
There’s a lot more to read in this survey and none of it dull .. link through to??? http://lawprofessors.typepad.com/law_librarian_blog/2009/11/llbs-rate-your-legal-resources-vendors-survey-findings-for-reasonableness-of-annual-price-increases-.html
