Next week they’ll be telling us about their alchemy skills !
Here’s their article on their blog about their second to none customer service..i presume it’s tremendous in the same way that Russian hacking skills are tremendous..
Here’s the blah de blah and link if you must
WESTLAW OFFERS WORLD-CLASS CUSTOMER SUPPORT
December 7, 2016
Legal research is a significantly easier task today than it was when John B. West first started publishing case law and classifying the law with Key Numbers more than 100 years ago. Since then, Thomson Reuters has been committed to providing the best legal research tools and information available. But just because Westlaw makes it easier than ever to find the documents you need doesn’t mean that you won’t need some help along the way.
Reference Attorneys
Westlaw subscribers have access to the world’s best legal research assistance provided by our Reference Attorney team. Every Reference Attorney is a bar-admitted attorney, and together, they have more than 700 years of helping customers find content on Westlaw. In a short phone call or live chat, a reference attorney can help you put together the best search for your legal issue, saving you both time and money. Reference Attorneys not only help customers with their legal research, but they also help our product development and attorney editor teams with various projects, driving change and improvements within Westlaw. They are the research experts behind the innovation.
“THE SERVICE THEY PROVIDE PAYS FOR THE ANNUAL SUBSCRIPTION IN JUST ONE CALL… IT MAKES ME FEEL LIKE A SMALL PRACTITIONER WHO HAS A BIG TEAM OF RESEARCH LAWYERS BEHIND ME”—SOLO ATTORNEY, CALIFORNIA.
Training and Client Management
If you need training on Westlaw, our Westlaw training videos are a great place to start. These short videos provide an excellent overview to introduce you to key legal research tasks. Our Client Management teams are also standing by to conduct more in-depth instruction on how to get started using Westlaw and other Thomson Reuters products. These complimentary trainings can be scheduled at your convenience and are tailored to your specific needs. Westlaw Client Management trainings are included in every Westlaw subscription.
“THIS TRAINING HAS BEEN VERY INFORMATIVE, AND THANK YOU FOR TAKING THE TIME TO INTRODUCE ME TO SOME OF THESE NEW THINGS!”—LARGE LAW PARALEGAL, TEXAS.
Customer Service & Technical Support
We understand that you may need help with your Westlaw account. Our secure My Account online platform allows you to make a payment anytime, view credit and balance details, retrieve an invoice, manage online users, set up automatic payment and e-billing and more. And our Customer Service professionals are available to assist with other account and billing questions. For those times when your computer is acting unexpectedly, preventing you from working on Westlaw or another Thomson Reuters legal solution, our Customer Technical Support team is ready to help 24/7! They also provide software installation and setup assistance. Our Westlaw Support team works with more than 60 Thomson Reuters products and can get you back on track.
Whether you’re looking for the needle in the haystack and need a hand from an expert Reference Attorney, need training from our client management team, or want to streamline how you pay your Westlaw bill, we’ve got you covered!
