Newly created role! An innovative and creative global consulting firm requires a Knowledge Coordinator to Support the Knowledge Director and the Senior Content Strategist to help implement the knowledge strategy and ensure that KM becomes firmly embedded into the workflow and culture of the firm. The Knowledge Coordinator will have the opportunity to be involved in this exciting transformation as they build a digital workplace. The role will play a key part in managing the content, communities, and assets on the firm’s internal communication and knowledge sharing platform and the firm’s document management tool. The Knowledge Management (KM) function is tasked with collecting, curating, and communicating internally so that the firm’s entrepreneurial individuals can use that knowledge to solve clients’ critical issues. Remote working (in the UK) is offered but you will need to be in the London office at least once a month.
Main responsibilities include:
- Responsible for the day to day operational and administrative aspects of the KM function
- Provide KM support to colleagues, answering queries and directing them to the firm’s online resources
- Assist with the identification and collection of knowledge content to be placed on the firm’s knowledge tools and technology
- Document & presentation production
- Facilitation and administration of some key KM workflow processes
- Collect stories and news items for internal news service
- Manage the KM team’s role in the onboarding process of new joiners
To be considered for this role you will need the following skills and experience:
- Excellent communication & administration skills
- Have a good working knowledge of MS Office applications, such as Word, Excel, PowerPoint
- Experience in using social media tools in a professional context
- Strong attention to detail
- Ability to multi-task, work proactively and independently, and have advanced communication skills (both verbal and written)
- Good project management skills
- Ability to quickly build relationships
- Demonstrable passion and enthusiasm for technology
- Good understanding of data and analytics in order to compile engagement reports for use of online platforms
