Information Specialist (Librarian Reference)
Zimmerman Associates, Inc. is searching for an Information Specialist (Librarian) to support a project in the Denver, Co area. The qualified candidate will have 5 years of experience in providing customer service, direct and virtual and email reference services.
Responsibilities include
· Applying research methods and practices to identify and retrieve information (through traditional and online reference tools) especially in Law, Criminal Justice areas.
· Provide professional level (Librarian) support for client reference and information management services in multiple formats such as e-mail, web forms, paper mail, phone, etc.
· Support content maintenance, operation and updating of a shared knowledge base of frequently asked questions.
· Support the preparation of statistical and analytical reports related to reference services, application management, and use of the knowledge base resources.
· Maintain lists of resources, publications, websites, etc. on various topics.
· Review and update standard response templates in collaboration with other reference and supervisory staff.
· Assist in review of new materials for potential inclusion within the knowledge base or for potential distribution to staff for current awareness.
· Providing input and consultation on upgrades and/or repairs to the website based on user input and comments received
· Make recommendations for improvements and enhancements to the Internet and Intranet sites to increase usability and accessibility.
Requirements:
· MLS degree from Accredited School required.
· 5 years of experience in providing customer service, direct and virtual and email reference services.
· Knowledge of updating blogs and social media sites
· Knowledge of Reference Databases
· High skill in communicating verbally and in writing to top government officials
· Experience working in a library
ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity) , national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veterans status or any other legally protected status.
Job Type: Full-time
Pay: $50,111.00 – $78,541.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Master’s (Preferred)
Experience:
- working in a Library: 1 year (Preferred)
- library technical support: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
