Global Legal Process Outsourcing (LPO) Industry New Report Available

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1 Disclaimers………….. I-2 Data Interpretation & Reporting Level I-2 Quantitative Techniques & Analytics I-3 Product Definitions and Scope of Study I-3

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW………….. II-1 A Prelude………….. II-1 Current and Future Analysis…………..II-2 India: A Potential Laden Market II-2 E-Discovery Services Garner Larger Pie II-3 A Snapshot of Global LPO Industry II-3 Law Firms Increasingly Adopt Outsourcing Models II-4 LPO Industry Flourishes…………..II-4 Larger LPO Pure-Plays to Play a Decisive Role II-4 Major Countries Involved in LPO II-5 Market Drivers………….. II-5 Market Challenges…………..II-6 Instability of Host Nation Keeps Law Firms on Thin Ice II-6 LPO Hubs to Face Tough Competition from Onshore Rural Outsourcing Zones………….. II-6 Competitive Scenario…………..II-7 Market Consolidation to Diminish Buyer Power II-7 Significant Trends in the Global LPO Industry II-7 Geographic Perspective…………..II-7 Leading Offshore Destinations…………..II-7 India – A Key Destination for Offshore Legal Services II-8 European Firms Increasingly Opt for LPO II-8 China Seeks to Attract LPO Work II-8 LPO Services in Philippines to Witness Expansion II-9 Mauritius Emerges as New LPO Destination II-9 Mauritian Outsourcing Industry II-10 Industry Perspective…………..II-10 Changes in the Law Industry Transform LPO II-10 Legal Administrative and Secretarial Functions Gain Grip II-10 Complex Processes Added to Paralegal Outsourcing II-10 Integrated Technology Enabled Solutions Revolutionize Contract and Litigation Processes II-11 LPO Industry Witnesses Rampant Consolidation Activity II-11 Negative Sentiments of US Policymakers Expected to Hurt LPO Industry………….. II-11 Legal Process Outsourcing to Restructure Law Practices Globally II-12 Onshore Legal Outsourcing Also Popular with Large Companies II-12 Hybrid Outsourcing Model Gains Prominence II-12

2. LEGAL PROCESS OUTSOURCING: AN OVERVIEW II-13 Legal Process Outsourcing: An Introduction II-13 Types of LPO Services…………..II-13 Legal Research………….. II-13 Legal Writing………….. II-13 Document Modeling…………..II-14 Others………….. II-14 Contract Review………….. II-14 Due Diligence………….. II-14 Electronic Discovery/e-Discovery II-14 Legal Billing………….. II-14 Important Terms Related to Legal Process Outsourcing II-14 Certified Computer Examiner…………..II-14 EnCase Certified Examiner…………..II-14 European Union Directive on Data Protection II-15 ISO 9001 Certification Achieved for Quality Management System II-15 The Project Management Institute II-15 SAS 70 Type II Report…………..II-15 US-European Safe Harbor Framework II-15 Clearwell Gold Partner Certification II-15 The Data Protection Act 1998…………..II-15 The eSourcing Capability Model for Service Providers II-16 European Union Safe Harbor Guidelines II-16 ISO/IEC 27001 Certification…………..II-16 Personal Information Protection and Electronic Documents Act (PIPEDA)………….. II-16 Six-Sigma………….. II-16 US-Switzerland Safe Harbor Framework II-16 Diversity in LPO Services…………..II-16 Legal Processes Requiring Low Level Qualitative Skill II-17 Legal Processes Requiring High Qualitative Expertise II-17 Types of LPO Service Providers II-17 Categorization by Terms of Service II-17 Full KPO/BPO Service Providers II-17 Full Spectrum LPO Service Providers II-17 Legal Support Service Providers II-18 Categorization by Structure of LPOs II-18 Captive Centers………….. II-18 Third-Party Multi-Service Vendors II-18 Third-Party LPOs…………..II-18 Advantages………….. II-18 Superior Quality Legal Support…………..II-18 Improved Efficiency…………..II-19 Employee Flexibility…………..II-19 Optimization of Expensive Resources II-19 Leveraging Time Zone Differences II-19 Limitations of Legal Process Outsourcing II-19 Managing Workers Remotely…………..II-19 Hidden Costs………….. II-19 Communication Lag…………..II-19 Confidentiality Concerns…………..II-20 Differences in Culture…………..II-20 Ethical Implications Related to LPO II-20 Legal Process Outsourcing Versus Insourcing II-21 Pros and Cons of Insourcing…………..II-21 Pros and Cons of Outsourcing…………..II-21 Situations Suitable for Outsourcing II-22 Finding Right Service Provider…………..II-22

3. RECENT INDUSTRY ACTIVITY…………..II-23 NewQuest Capital Partners Takes Over Integreon II-23 Catalyst Forms Partnership with American Discovery II-23 Suffolk Law Teams Up with Integreon II-23 QuisLex Starts New York Document Review Center II-23 RPX to Takeover Inventus Solutions II-23 Merrill Divests Legal Solutions Business II-23 Integreon Opens LPO in South Africa II-23 American Discovery to Offer Managed Document Review Services to International Law Firms…………..II-24 Hudson Global Divests its Legal eDiscovery Business to DTI II-24 MphasiS Teams Up with Mindcrest to Launch GRS Service II-24

4. FOCUS ON SELECT GLOBAL PLAYERS…………..II-25 American Discovery (US)…………..II-25 Amstar Litigation Support (US) II-25 Clutch Group (US)………….. II-25 Cobra Legal Solutions, LLC (US)…………..II-26 CPA Global Limited (UK)…………..II-26 Evalueserve, Ltd. (Switzerland)…………..II-26 HCL Technologies Limited (India) II-26 Infosys BPO Ltd. (India)…………..II-27 Integreon, Inc. (US)…………..II-27 Lex Outsourcing (India)…………..II-27 Mindcrest, Inc. (US)…………..II-27 QuisLex (US)………….. II-28 SmithDehn India (India)…………..II-28 Thomson Reuters Corporation (US) II-28 UnitedLex Corporation (US)…………..II-29 Wipro Limited (India)…………..II-29

5. GLOBAL MARKET PERSPECTIVE…………..II-30 Table 1: World Recent Past, Current and Future Analysis for Legal Process Outsourcing by Geographic Region – India, the Philippines and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart) II-30

Table 2: World Historic Review for Legal Process Outsourcing by Geographic Region – India, The Philippines and Rest of World Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart)…………..II-31

Table 3: World 14-Year Perspective for Legal Process Outsourcing by Geographic Region – Percentage Breakdown of Dollar Revenues for India, The Philippines and Rest of World Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart)………….. II-32

Table 4: World Recent Past, Current and Future Analysis for Legal Process Outsourcing by Service Type – Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart) II-33

Table 5: World Historic Review for Legal Process Outsourcing by Service Type – Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets Independently Analyzed with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart)………….. II-34

Table 6: World 14-Year Perspective for Legal Process Outsourcing by Service Type – Percentage Breakdown of Dollar Revenues for Litigation Support, Contract Drafting, E-Discovery, Patent Support, and Other LPO Services Markets for Years 2009, 2016 and 2022 (includes corresponding Graph/Chart)………….. II-35

III. MARKET

1. INDIA………….. III-1 A.Market Analysis………….. III-1 India – The Top Destination for Global Legal Process Outsourcing………….. III-1 Key Markets Addressed…………..III-2 Services Offered by Indian LPO Firms III-2 Indian LPO Industry – Most Suitable for Foreign Firms III-2 Transformation in the Legal Services Market: A Retrospect III-3 Structure of Indian LPO Industry III-3 Classification Based on Type of Vendors III-4 Classification Based on Value of Work III-4 Classification Based on Source of Work III-4 Growth Propelling Factors for Indian LPOs III-4 Cost Benefits………….. III-4 Superior Quality………….. III-4 Productivity………….. III-5 Indian Government Policies…………..III-5 Notable Trends………….. III-5 High-end LPO Processes Gain Ground in India III-5 Indian LPO Market Continues to Outpace China III-5 On a Recruiting Spree…………..III-6 Indian LPOs Eye Japanese and South Korean Markets for New Business Prospects…………..III-6 Australian and European Markets Capture the Interest of India-based LPOs…………..III-6 India to Face Competition from Growing South African LPO Industry………….. III-7 LPO Sector Dispels Recession…………..III-7 Quality of Service and Data Confidentiality – Key Challenges Ahead………….. III-7 Strategic Corporate Development III-8 Key Players………….. III-8 B.Market Analytics…………..III-10 Table 7: Indian Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)………….. III-10

Table 8: Indian Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-11

2. PHILIPPINES………….. III-12 A.Market Analysis………….. III-12 Philippines: A Leading LPO Destination in Asia III-12 B.Market Analytics…………..III-13 Table 9: The Philippines Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)…………..III-13

Table 10: The Philippines Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-14

3. REST OF WORLD………….. III-15 A.Market Analysis………….. III-15 Current & Future Analysis…………..III-15 Overview of Select Markets…………..III-15 Australia and New Zealand Present Competitive LPO Locations III-15 Chinese LPO Market Set to Boom over Short-Term III-15 Legal Process Outsourcing in the US III-16 Canadian LPO Industry…………..III-17 Europe: LPO to Eventually Find Way into Corporate World III-17 Traditional Barriers…………..III-17 Overcoming Barriers…………..III-17 Outlook for LPO Services…………..III-18 LPO Yet to Gain Traction in Western Europe III-18 Scotland Holds Immense Potential for LPO Services III-19 Background of Scottish LPO Market III-19 Legal Workforce…………..III-19 Brazil to Emerge as Popular Destination for LPO Services III-19 South Africa Holds Bright Future in Legal Process Services Market………….. III-20 Skilled Resources…………..III-20 Clusters of LPS Activity…………..III-20 Opportunity for LPS Providers III-20 LPO Market Continues to Post Sluggish Growth in Egypt III-21 Strategic Corporate Developments III-21 Key Players………….. III-23 B.Market Analytics…………..III-26 Table 11: Rest of World Recent Past, Current and Future Analysis for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2015 through 2022 (includes corresponding Graph/Chart)…………..III-26

Table 12: Rest of World Historic Review for Legal Process Outsourcing with Annual Revenue Figures in US$ Million for Years 2009 through 2014 (includes corresponding Graph/Chart) III-27

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 56 (including Divisions/Subsidiaries – 59)