Fulfillment Specialist Wolters Kluwer • Wilmington, DE

Wolters Kluwer GRC division is looking for a Fulfillment Specialist to join our team in Wilmington, DE.

Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer (WK) that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world’s top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

As the Fulfillment Specialist (FS), you will be responsible for preparing UCC filing documents, retrieving corporate documents and conducting UCC and Tax Lien searches at the State level, utilizing DCIS, the DE SOS Public Records system. As an FS, you will be required to have professional business communication skills, demonstrate strong customer focus and maintain the highest levels of customer service. You will also be responsible for understanding all order criteria placed by the Customer Specialist, inputting all search and filing criteria and reviewing all documents for accuracy prior to returning results to the Customer Specialist. The FS will need to become knowledgeable of UCCs and corporate documents, must be capable of performing multiple tasks accurately in a fast paced team environment, and must be able to complete and provide accurate results to the Customer Specialist.

Essential Duties & Responsibilities:
•Search DCIS to determine debtor matches Search Request Form/ Search Types
•Prepare UCC 1 and all subsequent filing documents and submit to DE DOS via DCIS for filing
•Interact with internal clients (Service Teams) and external clients (State Agency) via e-mail/phone in order to complete search results, filings and to remit results
•Respond via e-mail and/or phone to clients (service teams) in an efficient professional manner
•Confer with interested parties to resolve problems and convey necessary information
•Analytical ability sufficient to perform tasks that are varied and short term requiring concentration, accuracy, and attention to detail
•Work 12pm to 8pm Monday through Friday

Job Requirements

Minimum Qualifications:
•High School degree
•Experience in customer service
•Experience with prioritization and multi-tasking
•Excellent attention to detail and verbal and written communication skills
•Experience working independently with minimal oversight
•Strong typing and computer skills

Preferred Qualifications:
•Some college or a degree
•Experience on a Fulfillment Team and being familiar with UCCs
•Experience with MS Office Suite (Word, Excel, Outlook, PowerPoint, Access)

Apply to:

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2016 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.

Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

For any assistance with your application for this job opening, please call the HR Source at (888) 495-4772 or email [Click Here to Email Your Resumé]. TTY is also available at 888 (495) 4771.