Under the direction of the Senior Research Technology Manager, the Electronic Services Librarian is responsible for supporting firm access to electronic resources, including research request database support, resource and connectivity troubleshooting, online usage statistics analysis, and current awareness processes. This position also develops and supports standardized processes involving the evaluation of new technology by researchers and appropriate internal groups, and identifies the devises improved protocols establishing and maintaining electronic services workflow operations.
Responsibilities
Primary responsibility for upkeep and troubleshooting of Quest research request database, and serves as liaison with Quest technical support and internal IS as issues arise
Utilizing Quest, gathers statistics and creates reports in order to determine trends in the usage of resources in order to support digital collection decision-making and identify training opportunities
Using SharePoint, edits, builds, and maintains format and content of L&RS pages on firm intranet (Connexus), including organizing and enhancing practice specific content pages, developing more self-service functions using the L&RS pages and ensuring resource awareness; collaborates with members of the global team in this effort as well
Monitors functionality of content on Westlaw and Lexis’ e-libraries residing on intranet; with input from the research team, works directly with the vendors to ensure content is added or modified as needed
Looks for opportunities for and adds APIs to knowledge systems in order to increase efficiencies; conducts due diligence on APIs to ensure compatibility with internal systems
With input from the Senior Technology Systems Manager, establishes and standardizes current awareness processes/procedures, setting up alerts for news, litigation, legislation, etc in support of attorneys’ ongoing information needs; monitors and curates alerts utilizing news aggregators and other tools, working and coordinating related to this effort with designated global team members; works with Research Specialist on any issues related to access
Serves as liaison to NewsDesk and InfoNgen technical support and partners with internal IS on system improvements and issues related to current awareness tools
Works with Senior Operations Manager to gain proficiency with the Research Monitor (RM) internet tracking tool and serves as partner in monitoring and reporting usage; runs reports on usage trends; assists with establishing mobile functions of RM and rollout
Serves as liaison with vendor technical support and internal IS support
Keeps current on new technologies and applications; communicates to Senior Research Technology Manager on any that may be of interest to Firm to support practices
Schedules periodic testing and updating of links to e-resources; coordinates testing of new electronic information products with research team and other appropriate groups
Participates in LRS team meetings and calls
Establishes goals supporting the L&RS vision
Assists with broader knowledge management initiatives as needed
Performs other duties as assigned
Essential Job Specifications/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Expertise in the use of MS Word, Excel, and Outlook
Proven experience with process improvement and/or project management
Demonstrated knowledge of a variety of electronic information resources (databases, internet, e-books) and print resources
Facility with SharePoint
Facility with technical aspects of research request managers
Facility with statistical reporting
Knowledge of basic legal research processes
Familiarity with online legal research platforms: Lexis-Nexis, Westlaw, Bloomberg Law, and Wolters Kluwer’s Cheetah
Ability to deal professionally and communicate clearly and concisely both orally and in writing with internal and external clients on all levels
Excellent organizational skills including ability to organize large amounts of electronic data and to make this data easy to search, retrieve, export and report from
Well-developed analytical and resourceful problem solving abilities
Proven ability to pay close attention to detail essential
Must be highly motivated, possess the ability to work independently and as part of a team with both local and geographically diverse staff
Must be flexible enough to adjust to changing projects and priorities
Requires the ability to regularly report to work on the days and times scheduled
Travel
No travel is required for this position.
Education/Experience/Certification
Master’s degree or equivalent required
Minimum two (2) years’ experience with online reference and/or information systems, preferably in a law library
Law firm library experience a plus.
Benefits
BCLP offers eligible employees a comprehensive benefits package that includes medical, dental and vision insurance coverage, life insurance, and retirement plans. We also provide eligible employees flexible time off plans including paid Parental leave, Paid Time Off (PTO), and paid holidays.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by the incumbent in the position. They are not intended to be an exhaustive list of all responsibilities, duties and skills of the employee. Duties and responsibilities may change at any time with or without notice.
