Australia: Flight Centre customers plan legal action over $300 cancellation fee

The Sydney Morning Herald is reporting ….Angry customers demanding refunds from troubled travel firm Flight Centre are preparing to take legal action after their holiday plans were dashed by the coronavirus pandemic.

The company is facing intense criticism from customers over a $300 per person fee for cancelling flights booked before the outbreak, as well as 12-week delays for refund payouts and offers of travel credits instead.

Little or no communication from Flight Centre – which is under significant financial pressure due to widespread travel bans – has added to widespread anxiety that customers might not get their money back.

The cancellation fee has seen some customers have their refunds reduced to zero and could soon be the subject of a class action, with law firms considering taking on the case.

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