Interesting report in Lawyers Weekly this morning .. Australian law firms love LPO as much as the rest of them but they don’t want to tell anybody about it…
They introduce the story by writing
Aussie firms embrace legal process outsourcing
Outsourcing of legal processes is well underway in Australia, with small to mid-tier firms the most vocal proponents of its cost saving and efficiency advantages.
International LPO provider Exigent, who lists amongst its UK clients Pinsent Mason, Eversheds and Lovells, has taken a softly, softly approach in the Australian market, but has now built up an impressive client list which includes Herbert Geer, Lavan Legal and Swaab Attorneys.
However, not all of Exigent’s Aussie clients are ready to go public. Sensitivity about the outsourcing issue is most apparent in the top tier, and one of three directors of Exigent, Nicola Stott, said that a “Big Six” firm in Australia did not want to be named publicly as a client.
Swaab Attorneys CEO Bronwyn Pott said the firm’s foray into outsourcing arose purely out of need, but has since developed into a long-term flexible resourcing strategy.
“We had 1.5 WPOs but the work was very ‘lumpy’ and it was difficult to resource the function without an awful lot of flexibility on behalf of the operators … paying for a service on a ‘pickup / putdown’ basis had a lot of appeal,” she said.
Full Story at
