From LIS-LAW
We have made use of Thomson Reuters Self Service Portal for some years now to register and de-register users of some of our Online Subscriptions. Recently we have been experiencing a few issues such as:
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Users having their the products they can access changed
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Users having their status changed to non-registered when they were previously registered
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Information that we see in the Self Service Portal different to what information can be seen by the Customer Service staff?
These problems may be isolated to us, and I understand that can happen. However, I if you have been experiencing similar issues can you get in touch with me directly please.
