Yes -- LNB (UK) again outed on LAW LIS (UK) .  Not a good day for them...

In this case a freelance librarian who looks after a number of firms discusses their disorganized and we'd suggest dishonest approach to invoicing

The librarian writes:

I am finding real problems with LexisNexis invoicing.  There are queries going back to the beginning of the year and I have lost count of the number of times I have phoned and emailed to try to get them sorted out.  If I speak to Customer services they say they'll sort it out and you send all the details and nothing happens, credit control are sympathetic but say they can only act on the authority of the rep, the reps and/or account handlers say they have informed/chased/requested customer services and credit control but no-one actually does anything and each month the statement comes in with the same "outstanding invoices" and unallocated money and no credit notes etc etc.  At one firm I am even being chased for invoices for all the separate items which were part of a hard copy/online deal and which we pay monthly by direct debit.

The librarian also notes that the firm(s) have also received a legal "threatening "letter saying if we don't pay within seven days (with no date on the letter) our account will be stopped and that really annoys me when we are spending thousands and thousands of pounds with Lexis and I have done everything I can to sort things out.

In the twenty minutes after the post appeared at least half a dozen responses turned up on the list illustrating that the above librarian wasn't the only person dealing with serious LNB invoicing issues. One librarian talks of having problems for over 18 months, another mentions the fact that'd they'd just emailed LNB about a similar issue earlier in the day, and another says they've had problems since last autumn.

And another says: I thought I was alone on this.  I have had an on-going nightmare with Lexis Nexis since last September and am now at my wits end.

As with our last post we can't really feign surprise but we suggest that Lexis in the UK take a long hard cold look at what they are doing in both sales and invoicing and get somebody to sort out systems.

They might not lose clients now because those clients need Lexis, but we can assure Lexis that as soon as there is an alternative ( and that time is closer is closer than Lexis ould like to think) those clients will flee with glee.