It's not just LPO where the Indians appear to have the upper hand on many of their competitors. Their well educated and cheap labour force is now supporting a boom in KPO (Knowledge Process Outsourcing).....
Offshoring Times.com reports:
Releasing the report Knowledge Process Outsourcing KPO, Unlocking top line growth by outsourcing the core, during an outsourcing industry event organized by Nasscom in Mumbai, Edgidio Zarrella, global partner in charge, IT advisory, KPMG, said that KPO, which is seen as the third generation of the outsourcing process, is fast becoming a mainstream outsourcing option and has come of age.
The market for KPO or Knowledge Process Outsourcing, which follows the success waves created by ITO Information and Technology Outsourcing in the 1980s and the BPO Business Process Outsourcing in the 1990s, is expected to touch USD1017 billion by 2010 and India is well poised to grab a major share of the market, a research paper released by the global audit, tax and advisory services group KPMG has revealed.
Unlike other outsourcing methods, KPO involves outsourcing more highly skilled processes and within the financial sector it is the most mature form of outsourcing, being used to take care of credit scores, loss protection calculations and fraud analytics.
